Corsix’s role as a platform is to provide our creators with the tools to help them build successful online content channels.
Creators (aka the “Primary Channel Owner”) are responsible for establishing and maintaining a direct relationship with their audience.
As a user, if you have any questions or concerns regarding a creator’s offering on the platform, you should reach out directly to the creator. Authors, affiliates, non-primary owners, and other custom users should also reach out directly to the creator.
Managing your channel
When you sign up for Corsix as a creator, you become the “primary owner” of any channels you create under your Corsix account. As the primary owner, you’re in charge of those channels. Primary owners can delete a channel or regain access.
Creating your channel’s terms
Structuring and monitoring your channel for compliance
You’re responsible for making sure your channel complies with laws and standards that apply to your industry. For example, if you publish content relating to financial literacy, you’re responsible for making sure that your business complies with applicable consumer protection laws.
Providing off-Platform content, products and other services
The Corsix platform is designed to help creators publish their online content and related services on Corsix’s platform. The Corsix platform is not set up for creators to sell other types of products, such as physical products.
Corsix Support is trained to assist with issues and questions related to the functionality of the Corsix platform.
Corsix is not involved in, has no visibility into, and cannot provide any support for services or products offered off-platform. Any off-platform services, products, communications, or other parts of your business are not eligible for Corsix support services.
Creators may customize their web pages on the Corsix platform. The creator is fully responsible for any customization of their Corsix web pages. Corsix is not responsible for—and does not provide any support services for—customizations, including but not limited to troubleshooting custom HTML, CSS, JS, or other code.
Please keep in mind that Corsix regularly updates its platform features, and that these updates may interfere with a creator’s customization.
Providing strong customer service
While businesses come in all shapes and sizes, a key element for success is providing strong customer service. By offering a business through the Corsix platform, you’re committing to being respectful of your users, including offering a way for your users to contact you with questions, directly responding to your users’ questions in a timely manner, and resolving disputes with your customers and employees.
Backing up your content
Corsix is not intended to be used as a backup for your content. Be safe and keep a secure copy of all the content that is uploaded to Corsix.
Being transparent in your sales practices
Asa business owner, setting out clear expectations about what you’re offering is not only good business, it’s the law.
Including important information on your sales page
Your sales pages are expected to include all important terms about your offering that someone should know before they buy, such as pricing information, how customers can get in touch with you if they run into issues, and your cancellation and refund policies.
Establishing a reasonable length of time for content availability
You’re expected to set reasonable and realistic terms around when and how long users will have access to your courses after purchase.
Unless you give users the option to download all content in your offering, you cannot advertise that the User will be given unlimited or lifetime access.
Paying special attention to refunds and pre-sales
Corsix’s standard 30-day refund policy will automatically apply to your sale unless you get an exemption from Corsix.
To apply for an exemption that’ll allow you to set your own custom refund policy, you’ll need to reach out to email@example.com and provide a rationale for your request. The Corsix team, in its sole discretion, will determine whether your offerings are eligible for the exemption.
If you’re planning on offering a pre-sale (that is, selling your offering before your content is available for use by the purchasing users), there are important elements of your offer that need to be included in your sales page:
• Explain that the content will only be available in the future. Be clear that your content will only be available at a later date.
• State when the content will become available. Let users know when they can expect the content to be published. Failure to do this on your sales page may result in outreach from our risk team. Additionally, if your content is still not available by the date specified, your payouts may be delayed.
• Provide a description of the content. Include a clear description of what the content will include.
Delivering what you’ve promised
Once you’ve set clear expectations for your users, they’ll expect you to deliver on them. This includes delivering the content you promised on the expected date and including all the support and other features that you’ve advertised.
Not delivering on the promises you’ve made can result in customer complaints, refund requests, and chargebacks. Corsix may also take further action including withholding payouts, blocking your checkout page, and terminating your account.
Offering off-platform delivery
While delivering your content outside of the platform is not against our rules, the Corsix platform is not meant to be used solely for the purpose of processing payments.
Protecting your users’ personal information
As a Creator on the Corsix platform, you’re responsible for protecting your users’ personal information and for complying with applicable data privacy and protection laws.
When you offer courses or other services through the Corsix platform, Corsix will share with you certain personal information about users who enroll in your offerings, such as the user's name, email address, and purchase details. You may also collect additional personal information about your users and other customers through direct interactions with them on and off the platform, their participation in your course, tracking tools, or integrations.
Privacy laws are complex, quickly evolving, and vary from place to place. If you have any doubts about your obligations in this area, we encourage you to consult with a privacy professional. Corsix’s customer support team will not be able to assist you with this topic.
Sharing your users’ personal information
By offering your courses and other services through the Corsix platform, you agree to protect your users’ privacy by adhering to the following:
• Not selling, trading, or renting personal information you collect from your users and other customers through the Corsix platform; and
• Not sharing or otherwise disclosing personal information you collect from your users and other customers through the Corsix platform with others for their own business purposes, unless the user has first given you written permission to do so.
Sensitive personal information
Corsix does not allow creators to maintain sensitive personal information on the Corsix platform, such as a user's health information or financial account information. To the extent that creators offer courses where sensitive information may be shared, this type of information must not be shared or maintained on the platform, such as the comment feature or intake forms.
Responding to data privacy requests
When Corsix receives a user privacy request that pertains to personal information that Corsix is hosting, Corsix will assist the creator by fulfilling the request to the extent that the user’s personal information is being hosted on Corsix. However, the creator is still responsible for fulfilling the request to the extent that the creator is handling the user’s personal information outside of the Corsix platform.
For example, when a user submits a deletion request, Corsix will delete the user’s information on the Corsix Platform. However, the creator is still responsible for deleting the user's data to the extent they’re storing that data elsewhere, and directing their service providers to do the same.
Protecting your intellectual property
Monitoring and enforcing the use of your content by third parties
Understanding that your intellectual property is one of your most valuable assets, we’ve structured our platform to keep your content safe. Nevertheless, there is no way to completely prevent piracy. As an online content owner, you’re responsible for safeguarding and monitoring the use of your intellectual property by others.
When Corsix is notified that there is pirated content on the Corsix platform, Corsix will promptly remove the infringing material pursuant to our DMCA process. To submit a copyright complaint, please email firstname.lastname@example.org with the following information:
• Your email
• Copyright owner's full legal name
• Copyright owner's full street address
• Copyright owner's telephone number
• Agent's full legal name (if different from above)
• Agent's full street address (if different from above)
• Agent's telephone number (if different from above)
• Link to the content
• Detailed description of your work
• Link to the infringing content
• Description of the specific material that is claimed to be infringing
• You must include and attest to the following language in your email: I have a good faith belief that use of the material in the manner complained of is not authorized by the copyrights owner, its agent, or the law.
• You must include and attest to the following language in your email: Under penalty of perjury, the information in this notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed.
If you discover that someone is displaying your content without your permission on another website, we encourage you to reach out to the website hosting the content, as Corsix is only able to take down material that is on its own platform.
Reading the fine print
We ask our creators to be transparent about their offerings and to share all relevant terms of their product on their sales pages. In turn, users also have the responsibility to understand the channel’s refund policy, the promised content, and the payment plan for which they are signing up.
If you have any questions about a course or other offering, you should contact the channel directly.
Understanding your privacy rights and obligations
Keep in mind that information that you share through comments may be shared with other participants in the channel or publicly, depending on the channel’s setting. It is up to the creator to determine the visibility settings of their content, including comments.
We ask you to exercise care in deciding what personal information you choose to share, and refrain from sharing your sensitive personal information and that of others.
Contacting the channel
Creators are in charge of the businesses they run through the Corsix platform. As such, they are responsible for providing customer support related to their offerings.
This means that if you have any questions or problems about a creator’s offering, your first and best point of contact is the creator. They’ll be able to help you with any questions about their content, getting a refund, or even compliments. As the platform service provider, Corsix is not involved in and will be unable to assist you with questions about a channel’s content or policies.
Reporting creators and other users
Corsix is designed so that creators are responsible for resolving questions, issues, and disputes directly with their users. However, there is certain conduct and content that Corsix does not tolerate on the Corsix platform.
If you’d like Corsix to review a creator or other user for violating Corsix’s terms, please reach out to Corsix customer support. Corsix will review your complaint and take appropriate action, as necessary.
Please keep in mind that Corsix’s review of violation of our policies are confidential, and we’re unable to share details about the actions that were taken. If you ever feel unsafe, we encourage you to reach out directly to law enforcement.
No harassment, bullying, or threats
Corsix has a zero tolerance policy for harassment, bullying, or threats.
Harassment consists of any repeated and unwanted action or behavior directed towards an individual or a group of individuals.
Bullying consists of any abusive action or behavior targeted at an individual or a group of individuals.
A threat consists of any menace to injure a person or destroy their property. Be respectful of others.
No hateful conduct
There’s no place for hate on our platform. This includes any kind of promotion of violence towards an individual or a group of individuals based on, but not limited to, their gender, religion, race, ethnicity, religious beliefs, national origin, or physical or mental ability.